FAQ
How do I order?
Simply add items you require to your basket and follow the on-screen prompts. Once you have “submitted” your order an acknowledgement will be emailed to you confirming your purchase.
Can I order different quantities to those shown?
Minimum order quantities – We can sometimes do less than the quantities published. Please contact [email protected] with the products and quantities you require and we will confirm back within 4 working hours.
I would like my own design printed on the items I order, can I do this?
The designs are pre-approved and all stock products are branded as they appear on this website. If you require a new design please contact Cathy Chivers, see ‘Contact Us’ section.
I am looking for a new product that is not shown in this catalogue, where do I get them from?
Please send any requirements for bespoke or new promotional items/souvenirs to marketing or Cathy Chivers.
How long will my order take?
For items that are in stock, despatch is usually within 48 hours and is sent by carrier on a next-day delivery service. For non-stock items, Limelight will advise lead-times at time of enquiry.
I have an event date that is closer than the delivery lead time stated what can I do?
Contact Cathy Chivers (see ‘Contact Us’ section) and they will confirm if it is possible
I would like to know how my order is progressing, how do I find out?
Contact the below and they will be able to advise you.